Absolutely love the service. Ivan was candid and informative. The facilities are not only new but obviously well maintained. Moreover, each unit, which by the way we rented three, are easily accessible regardless of which floor you decide on. The last, but not at all least, is that each unit is well-lit! Other facilities in the area always required me to bring flashlights, lanterns, and plenty of batteries.
Ivan was extremely helpful in making this smooth transition from my old storage unit into this new facility. I am very grateful to have had this experience and will most definitely be referring other customers who are also leaving Extra Space storage and are fed up with the 90% rate hikes! A storage Depot is clean and a huge step up from my old unit. Ivan takes care of every detail with the storage rental and the uhaul rental. He’s available when needed and answers every question as quick and thoroughly as possible!! I’m so glad to be dealing with Ivan again for my storage needs!!
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Kathy was very professional and very friendly. We had a lot of questions about rates and insurance and she was helpful with everything.
This experience from start to finish was incredible. Ivan could not have been more knowledgeable, helpful, kind, and expedient! Everything was very clear and Ivan explained every step of the process. I would recommend A Storage Depot - West Chester for short or long term needs.
Very nice, new facility in a good location. The management team (Ivan & Kathy) is very friendly and efficient, and bend over backwards to accommodate needs.
The crew is wonderful. Answered questions, had some solutions..were fast and efficient- even on a busy Saturday while managing truck rentals, hot weary people moving. Ivan & Kathy are very positive and customer focused.